Comprehensive Warranty & After-Sales
Peace of mind with up to 10-year quality guarantee
Warranty Policy & Support
Structural Warranty
Cabinets and furniture come with up to 10 years of structural integrity guarantee against manufacturing defects.
Hardware Warranty
Hinges, slides, handles and other hardware components are covered for 5 years from the date of delivery.
Bathroom Warranty
Sanitary ware and bathroom accessories carry a 3-year warranty against defects in materials and workmanship.
Stone Warranty
Natural and engineered stone products are covered for 2 years against structural cracking and delamination.
After-Sales Response
We respond to all claims within 48 hours and provide 7x24h online support. Damaged parts are replaced free of charge.
Service Promise
Free replacement or refund for quality issues. Lifetime maintenance consultation for all our B2B partners.
Warranty Coverage by Product
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| Cabinets | 10 Years | Structural integrity, panel delamination, joint failure |
| Furniture | 10 Years | Frame structure, load-bearing components |
| Hardware | 5 Years | Hinges, drawer slides, handles, connectors |
| Bathroom Products | 3 Years | Sanitary ware, faucets, shower systems |
| Stone & Tile | 2 Years | Structural cracking, surface delamination |
| Soft Decoration | 1 Year | Manufacturing defects in fabrics and fillings |
After-Sales Process
Submit Claim
Contact us via WhatsApp or email with your order details
Photo Evidence Review
Share photos or videos for our team to assess the issue
Solution Proposal
We propose repair, replacement, or refund within 48 hours
Replacement / Repair
Dispatch replacement parts or arrange on-site repair
Confirmation
Verify resolution and close the case with your approval
Why Our Warranty Stands Out
Up to 10 Years Coverage
Industry-leading warranty periods on cabinets and furniture structures.
48h Response
Fast claim processing with dedicated after-sales support staff.
Free Replacement Parts
No charge for defective parts covered under warranty terms.
Lifetime Consultation
Ongoing maintenance advice and product care guidance for all partners.
Need Help With a Warranty Claim?
Our after-sales team is ready to assist you. Reach out anytime.
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